Macafem FAQs & Support

Macafem FAQs

What is Macafem?

Macafem is a 100%-natural supplement that helps alleviate health disorders related to hormonal imbalance in women, providing relief from menopause symptoms, PMS, and many other hormonal disorders. Learn more about Macafem

What are the ingredients in Macafem?

Macafem’s main ingredient is a special selection of Lepidium meyenii, a highly-nutritious radish-like root. Macafem contains unique beneficial alkaloids that nourish and stimulate the body’s hormonal glands. It also contains vitamins B1, B2, C, and E, as well as various minerals – including calcium, magnesium, phosphorus, potassium, and iron – and essential amino acids.

Macafem contains NO wheat, gluten, yeast, soy, lactose, artificial color or flavor, or preservatives.

Macafem ingredients

For whom is Macafem intended?

Macafem is a great supplement for women of all ages; it is particularly useful for those before, during, and after menopause. Macafem can help relieve any symptom related to hormonal imbalance, such as menopause symptoms, irregular periods, PMS symptoms, and more. Read about all the benefits of Macafem.

How much should I take?

The recommended dosage is three tablets a day, with or without meals, ideally in the morning. If you do not experience the desired results after two or three weeks, you may increase your dosage to up to six tablets a day, or you may lower it to one to two tablets daily for milder results.

How soon will I see results?

Many women report experiencing results within just one or two weeks of consumption. However, it is important to remember that Macafem is a dietary supplement, so it may need some time (up to two to three months) to help the hormonal system recover its harmony. The time frame often relates directly to the customer’s overall health.

For how long can I take Macafem?

You can safely take Macafem for as long as you need, which may vary depending on your own body. Some of our clients take Macafem for periods of six to nine months and then stop taking it for a couple of weeks to see how they feel. This cycle can be repeated as many times as you need. Others continue taking Macafem even after the disappearance of their symptoms as it improves vitality and promotes overall health.

Is it safe to take Macafem?

Macafem is a dietary supplement made from a natural ingredient, namely an herb that has been a staple of native Andean diets for millennia. No adverse reactions or cases of toxicity related to the long-term use of Macafem have been reported. Also, Macafem is produced according to the highest quality standards, which earned it an ISO and SQF seal, international certifications for quality and safety in the food industry. Read more about Macafem safety and side effects.

Does Macafem Have Side Effects?

Just like with any other change in diet, you may experience certain minor side effects after getting started with Macafem. These may include mild headaches, indigestion, or sleep disturbances, and they appear in less than 4% of women taking Macafem. Symptoms usually go away on their own after three to five days once hormone levels begin to balance out.

However, if they persist or appear troublesome, these issues can usually be resolved by temporarily reducing the dosage of Macafem, or – in the case of sleep disturbances – by taking the supplement earlier in the day. Read more about Macafem safety and side effects.

Will Macafem work if I’ve had a hysterectomy?

Macafem can work even for women who have had a hysterectomy. While the ovaries are responsible for producing most of the body’s estrogen, they don’t produce all of it. Some estrogen is also produced by other endocrine glands, and stored in the liver, breast tissue, and fat cells. Therefore, by nourishing the hormonal system as a whole, Macafem can help with hormonal balance even if the ovaries have been removed. Remember, if you have any preexisting medical conditions, it is strongly advised to consult your doctor prior to taking Macafem or any other supplement.

Can I take Macafem with other supplements or medications?

Macafem is not recommended for women who are taking tamoxifen or any other hormone-suppressing medication, due to its hormone-stimulating effects.

Otherwise, Macafem is made from ingredients that are considered to be completely safe. These ingredients have been a staple in the diet of indigenous peoples for thousands of years. Today, Macafem’s ingredients are used daily in smoothies, soups, and baked goods.

Nevertheless, just like with any other supplement, it’s always recommended to check with a healthcare practitioner before starting to take it – especially if you are pregnant, breastfeeding, taking medications, have food allergies, or if you have any preexisting medical conditions.

Is Macafem sold in stores?

Macafem supplements are sold exclusively through Macafem.com. We choose not to distribute our product through any third party retailers, since we prefer to address our customers’ needs directly. This allows us to provide them with detailed information about our product and deal with their inquiries firsthand, ensuring they are completely satisfied with both Macafem and its purchasing process. Visit our store.

Why should I buy Macafem?

Macafem has been on the market for over 15 years, and thousands of women have already been satisfied with their results from this supplement. Hundreds of reviews from different customers bear testimony to its effectiveness. Macafem is a completely natural supplement, made exclusively from premium-quality wholesome ingredients, and we offer a 100% satisfaction refund policy alongside full customer support to all our pre- and post-sale clients.

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Money Back Guarantee Refund Policy

We are so confident in Macafem that it comes with a 60-day money back guarantee. That means that you have 60 days from the date of purchase to try our product risk-free. Please keep in mind our refund policy is subject to the following guidelines:

  • All unused bottles plus one (1) used bottle and the original shipping price will be refunded.
  • Returns must be made within 60 days of purchase for the refund to remain valid.

Only one (1) refund per person/household will be processed.

Return Instructions

Please note that your return must be postmarked by the 60th day from your DATE OF PURCHASE in order to receive a refund. The refund will be processed back to the original form of payment within ten (10) days or sooner – depending on your financial institution’s credit policy – after receiving the returned package.

Please ship your return package to: KOECH CORP, 294 Wescliff Dr., Ocoee, FL 34761, USA, and include within the package your first and last name, address, and order number.

We cannot be responsible for items that never reach our warehouse or those that do not include customer information.

The customer is responsible for return shipping fees as these are not covered by Macafem.

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Order Troubleshooting


  • What payment options do you accept?

We accept all major credit and debit cards, such as Visa, Master Card, Diners Club, and American Express. We also accept payments through PayPal.

  • How will the charge show up on my billing statement?

Once the card is processed and charged, the transaction will appear on your statement under the merchant name of address


  • Do you ship orders outside of the United States?

Yes, we ship to over 60 countries worldwide. The full list of countries we ship to will appear when you check out along with all the shipping options and costs. All order communication will occur via email, so it is very important that your email address is current. Please make sure to double-check the shipping address, too. Please register a valid phone number, as it’s the best form of communication in case there is a delivery problem. Although most countries have no restrictions when receiving dietary supplements from abroad, please be aware of your country’s regulations or laws in regards to receiving dietary supplements. International orders may be subject to import taxes, customs duties, and/or fees levied by the destination country; these charges will be covered by the recipient. These additional fees are not collected nor controlled by us and we cannot predict what they may be, so the recipient should contact their local customs office for further information. Unclaimed items or items with unpaid import duties are usually returned. Once we receive them, customers will be refunded the total amount of the order minus the shipping, handling, and any other outside charges we have incurred for this shipment.

  • Do you ship to military address or P.O. boxes?

Yes. We work with USPS (United States Postal Service), which accepts those shipping options.

  • How long will it take for my order to arrive?

Orders are processed and shipped within 1-2 business days of placement. All orders are shipped via USPS. Orders shipping within the U.S. should take 2-5 business days to arrive. Most international orders normally take 5-15 business days, but it can take longer depending on the location and country’s postal service. Customs inspections may cause unforeseeable delays, both when leaving the United States and entering another country.

  • Where are the orders shipped from?

Orders are sent from our warehouse in Orlando, Florida.

  • Can I ship my order to someone else or to a different address?

Yes, orders can be shipped to an address that is different from the billing address.

Order Status and Tracking

  • I have not received my confirmation email, what can I do?

An order confirmation email is automatically generated and so it should be received within minutes of completing an order. However, there could be one or two reasons why you’ve not received this email.

  1. It’s important that you enter the correct email address in order to receive emails from us. If you entered an incorrect email address by mistake, please contact us to correct it as soon as possible.
  2. With the increase in spam, many people now utilize a filter to avoid junk mail. Occasionally, these emails get mistaken for junk mail by email filters and firewalls (because these emails are generated by a computer). Check your junk email folder and set your email filters to allow emails from Macafem.com.

  • Can I track my order?

Yes. We use USPS to deliver all of our orders, so just follow the instructions provided to you in the shipping confirmation email. If you are having trouble, email us with your order number, and we will be more than happy to help you track your order. Please note that tracking information may not be available immediately. Also, tracking information is available for addresses within the United States only. International shipments will be delivered through the country’s local postal service.

  • My USPS tracking number is not working. What can I do now?

Once orders are shipped, tracking numbers are assigned and emailed to you. It may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. If your tracking information is not working 48 hours or more after you received it, email us with your order number so that we can help you track your order.

  • My order never arrived. What should I do?

The length of the transit time depends on whether it is a domestic or international shipment. You shouldn’t consider your order lost unless at least double the amount of estimated shipping time has passed from the shipping date. Note that international orders may get delayed due to customs inspections. Here are approximate transit times for both shipping methods:

  1. Within the United States: First-Class Mail, 2-5 business days
  2. International: First-Class Mail International, 5-15 business days

If that time frame has passed, then email us with your order number so that we can help you track your order. Please note that an order must be reported as missing within 60 days of being placed, after this time we are unable to take any action regarding this purchase.

  • Orders with wrong/incomplete address

Packages with incorrect or incomplete addresses are usually returned to us. Once we receive them, customers will be refunded the total amount of the order minus the shipping charges we have incurred for this shipment. Macafem cannot be responsible for items that never reach our warehouse.

Received Order Problems

  • What do I do if a bottle is broken, damaged, or missing?

Packages received with damaged or missing bottles should be promptly reported to us. Email us with your order number. We will investigate your claim, and if any errors have occurred, we will immediately replace the damaged bottles or send the extra bottles free of charge.

Checkout Problems & Cookies

  • My shopping cart appears empty even though I added items to it. What is wrong?

This may be because the cookies option is not enabled in your browser settings. To fix this problem, you will need to turn the cookies option on. See detailed instructions on this below.

  • What are cookies? And how do I enable cookies on my browser?

Cookies are tiny text files that websites set in your PC to help your browsers remember precise information.

  • If you are using Microsoft Internet Explorer 8.0 – 11.0:
  1. Click on Tools on the menu bar
  2. Click on Internet Options
  3. Click on the Privacy tab
  4. Set slide bar to Medium or click Default button
  5. Click OK to Exit


  • If you are using Safari:
  1. Open the “Settings” app on your device.
  2. Tap on “Safari.”
  3. In the “Privacy and Security” section, tap on “Block Cookies.”
  4. Select “Never.”


  • If you are using Safari (iOS):
  1. Under the Safari menu, choose “Preferences.”
  2. Click on the “Privacy” tab.
  3. Set the “Cookies and website data:” option to “Always allow.”


  • If you are using Chrome:
  1. Open Chrome menu.
  2. Choose Settings.
  3. Scroll down and click on “Show advanced settings…”
  4. Under Privacy, click on “Content settings…”
  5. Select “Allow local data to be set (recommended).”
  6. Click “Done.”


  • If you are using Chrome (mobile):
  1. Tap the Chrome menu.
  2. Choose Settings.
  3. Open “Site settings” for Android or “Content settings” for iOS.
  4. Enable cookies (slide to ON).


  • If you are using Firefox (mobile):
  1. Go to the Firefox Menu and then Options.
  2. Click Security Tab.
  3. Set “Firefox will:” option to “Use custom settings for history.”
  4. Select “Accept cookies from sites.”
  5. Set “Accept third-party cookies:” option to “Always.”


  • If you are using Firefox:
  1. Tap the Firefox Menu and then select “Settings.”
  2. Tap the “Privacy” option.
  3. Tap “Cookies.”
  4. Select “Enabled.”

If you are using third party cookies blocker software, refer to the manual supplied by the third-party software.

Buyer’s Guide

  • Can I cancel my order?

If you decide to cancel your order before it has been shipped, simply email and inform us of the details, such as the order number and the name on the order. Note that we process orders fairly quickly after they have been received, sometimes within minutes.

  • Can I make changes to my order?

As long as it hasn’t been sent for processing, we are able to make some changes, such as customer information or shipping/billing address. We are not able to change the quantity of bottles on your order once your order has been placed.

Privacy and Security

  • Privacy

Macafem is strongly committed to preserving the privacy of its customers. Your personal information is safe with Macafem. We collect name, address, telephone number, and email information with the sole intent of providing the products and services you request. You can read our privacy policy here.

  • Security

Macafem provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchase. We use SSL technology to protect the security of your information transmitted to us.

  • Will I receive junk email if I give you my email address?

No, you won’t receive any junk email from us. Once you have registered your email address with us, we will only send you an e-mail confirming your new account, your order details, and once your order is shipped, you will also receive a shipping information email. We do not share your information with any third parties.

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